FAQ’s

Yes, we hand select all natural river rocks, from various locations throughout the United States. Because our rocks are all natural they do have unique markings and patterns that mother nature has created.

Usually, but we need to see the artwork first. We have done an amazing amount of custom designs (basic to complex), personal graphics and drawings to graphics from pictures of people and animals, etc. In offering this service, however, we must reserve the right to review the requested artwork before committing to (or waiving) the one-time set-up fee of up to $45.00. After the initial set-up, a file containing your artwork will be created for you and your future needs, hence, the fee is one-time.

Sometimes getting the artwork to the point where it can be nicely engraved can take a lot of our time. It often involves enlarging or reducing some details and deleting some of the very small detail to engrave the artwork in a tasteful fashion. Providing us with good clear black-on-white (preferably camera-ready) artwork simplifies the conversion process on our part saving time and money.

Certainly! Just let us know what you have in mind and we’ll do our best to get it done to perfection.

We try not to place limitations on the exact number of letters, numbers, designs, etc. What we ask is that our customers understand that the more one attempts to place on a stone, the smaller everything tends to get. Most of the time, less is more. What we mean is that, many times, it is better to figure out exactly what you want to say and keep it simple. You get more bang for your buck that way.

Our goal is to make all of our customers happy and give them a keepsake they will take pride in and cherish for many years to come.

Because we use hand selected, all natural river rock we are limited by such things as color, shape, etc. You can give us an idea of what you are looking for. We will do our best to find something close to what you want, if it is possible. We strive to meet each customer’s needs if we possibly can

Our normal turn-around-time for completion of orders is 2-4 weeks, depending on our workload. If you need your stone by a certain date, please let us know at the time of your order.

It is our goal to satisfy each and every one of our customers. We do send a layout for your approval, so our expectation is you will be satisfied with your finished stone. Returns, if it comes to that are on a case by case basis.

Return customers are very important to us. So, rest assured that we will correct any mistakes made by us on any pet memorials we create.

Yes we will always send a layout before we engrave your stone. This is your opportunity to ensure your stone looks like you envisioned it, and to make sure there are no typos or mistakes. Once you approve your layout we will begin the engraving process.